Returns & Warranty

Returns & Warranty

At Archie Times Co., every watch is individually inspected, tested (when applicable), photographed, and accurately described before it is offered for sale.

We encourage every customer to carefully review all photographs, read the complete product description, and contact us with any questions before making a purchase. We are always happy to provide additional information to help you buy with confidence.

Returns

Because many of our watches are pre-owned, vintage, restored, customized, modified, or produced in limited quantities, returns are not accepted due to buyer preference, including but not limited to:

* Change of mind
* Personal preference
* Appearance on the wrist
* Size expectations
* Finding a lower price elsewhere
* Ordering by mistake

If your watch arrives materially different from its description or has an undisclosed functional defect, please contact us within 48 hours of confirmed delivery.

If a return is approved, the watch must be returned in the same condition in which it was shipped, including:

* Original packaging (when provided)
* All accessories and documentation
* No signs of wear or use
* No resizing, modification, or alteration
* No additional damage after delivery

Returns that do not meet these conditions may not qualify for a refund.

Warranty

Every watch is carefully inspected before shipment to help ensure it arrives in proper working condition.

For custom-built or modified watches, Archie Times Co. provides a 30-day limited functional warranty covering mechanical or assembly-related defects under normal use.

This warranty does not cover:

* Accidental damage
* Misuse or improper handling
* Water damage resulting from improper use
* Normal wear and tear
* Damage caused by unauthorized repairs, servicing, or modifications
* Cosmetic damage occurring after delivery

For watches that include an original manufacturer’s warranty, any remaining coverage is subject solely to the manufacturer’s terms and conditions.

Luxury, Vintage & Collectible Watches

Certain luxury, vintage, collectible, or high-value timepieces may be subject to additional purchase, warranty, shipping, authentication, inspection, or return conditions.

Whenever applicable, these conditions will be clearly stated in the individual product listing before purchase and will take precedence over this general policy.

Our Commitment

Our goal is to provide accurate descriptions, authentic photography, honest communication, and exceptional customer service.

If a genuine issue arises with your purchase, we are committed to working with you in good faith to reach a fair and reasonable resolution.

Thank you for placing your trust in Archie Times Co.